Over 900 restaurants nationwide. Find your nearest now

Oh dear. This is the part of a negative review where I say how much I usually like a company’s products before taking apart its latest creation. So prepare yourself.
I love BlackBerrys. I own one. I adore it. I spend too much time with it.
But that’s exactly why I’m so disappointed – no, I’m appalled – with RIM’s latest offering, the Blackberry Storm. Using it for the past few days, left me with feeling like how I do about Robert De Niro movies these days. Why are you tarnishing your legacy with this shoddy offering?
You see, for every good feature with the Storm, there’s an aching, glaring, gigantic flaw that makes you want to bash open your head with it. Where to begin?
Oh yes, the Storm can’t connect to wi-fi. Anyone with any experience of a smartphone, like the iPhone, knows that they are great because they can connect to the internet using a 3G connection, wherever you are. This 3G connection, however, is not “superfast” - a claim that has got Apple into trouble recently when advertising its iPhone. Your broadband connection at home is far faster, so you want to be able to connect to your home wireless to allow the phone to run to its full capabilities. The Storm can’t do this. It is a critical problem from which the phone cannot recover.
But there are more problems beside. The software on the phone is a nightmare. It is slow and glitchy. Sometimes you can quickly move between playing music and then switching to surfing the internet on a browser. More often though, you would have to wait as the screen freezes for a few seconds before working again. This is incredibly frustrating.
Granted, this software problem may have been just a problem with the review copy I was sent. But it is a complaint that has been echoed by many other first-time users since. The Storm feels like it has been rushed out to market. The cynic in me notices that Christmas is around the corner.
The hardware itself is quite nice. Its key feature is the clickable touchscreen, which for the most part, is something I like a lot. Instead of tapping on a pane of glass, you press down on the screen, so it is far closer to typing on a physical keyboard.
Closer yes, but not close enough. Typing at keyboard speed is still impossible. This is because the screen is essentially one big button that can only be pressed down once at a time, unlike tapping various different keys on a physical Qwerty board. The clickable screen is an improvement on the iPhone, but not as significant an advance as it first seemed. If you want something to bash out a sizeable report at short notice, the old Blackberry remains the phone of choice.
There is something clearly wrong with the battery as well. After charging the phone overnight it was so hot that I could barely hold it. One of my favourite things about my old BlackBerry is how little charging it required. I can still go about five days before my old Blackberry requires juicing up again.
The Storm, however, eats up battery life in a way I haven’t seen in a phone in years. For example, I left it in a bag unused but not turned on for a day and half. The phone was dead when I tried to play with it after that.
These are all critical problems for the Storm because it was never going to compete with the iPhone on one key area: applications.
The App Store has made the iPhone much more than a flashy device, because developers have independently created thousands of new features for the phone - everything from GPS navigation systems to a virtual lightsabre.
The innovative applications are part of the reason why Google’s Android system, which runs on the new T-Mobile G1 is “open source” – allowing developers to edit and change the software as they see fit. To compete with Apple, Google needs others to come up with clever add-ons to keep the Android system fresh. RIM’s application list is extremely short in comparison with Apple and Google.
There are many things I like about the Storm, though. The design is clean and stylish – even though some friends thought it looked and felt a bit fat and heavy. The speaker is loud and surprisingly clear for a phone. The video quality is excellent. Downloading music straight onto the phone from is surprisingly quick and easy. Calls could be heard loud and clear. There were no reception issues from where I live in London.
But the Storm is a missed opportunity. If only RIM had got the basics right – if only they had solved the software issues – this phone could have been an iPhone killer. But the Storm isn’t close.
I dearly hope they fix it for a new version. In the meantime, I admit, my head was briefly turned by the flashy newcomer that offered everything and more. But it was all too much, too soon. So I’m heading back to using my ugly but efficient BlackBerry Curve instead.
The moment your toes touch the sand and your gaze meets water, you know you’re in the Bahamas.
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Shortcuts to help you find sections and articles
05/2005
£13,500
08/2008
£109,950
2005 / 55
£59,500
Great car insurance deals online
Circa £60,000
The Army Benevolent Fund
London
C£100K+
Chronophage
Isle of Man
12-15 days a year, c £12K
Springboard
London
£Competitive
American Airlines
Heathrow, London
Great Investment, River Views
One and Two Bed Apartments
Wandsworth Town
Times Online Property Search will help you Find It
like nothing on Earth!
.
Must end 28 Feb 2009!
Save up to 25%
Amazing Far East Offers
Visit Malaysia from £755pp
Great travel insurance deals online
.
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2008 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
Help-
where do I begin?
This learning curve is more than I expected.
freezing is an issue as is the battery.
It is difficult to hold- switches apps too fast-
Working hard but I see a return coming !
disappointed
judy, Lancaster ,PA,
I think Im all against storm,disappointed of its slowness in response especially when you have your screen locked, the response is frustrating. Such an expensive outlook but much to be desired. There is a BIG failure where WIFI availability is not included. I wonder why??
Ash, KL, malaysia
I had the storm for appox 55 mins..I am so disappointed. It was nothing I expected with all the hype. It would not connect to my auto's sync system.. without much trouble, eg. removing the battery and attempting a cold boot.
I am not a big mac fan but the I phone is looking better day by day.
mikel, pittsburgh, usa
I'm searching for what to do or how to tweak the sensitivity of the touch screen. I'm trying and trying to get something to highlight and nothing will. And then when I do get the thing highlighted, it won't do as I ask. VERY disappointed so far, only had the thing since Tuesday before Christmas.
Susan, Santa Rosa, USA
I've had the Storm for 3 weeks now and I love it. The .75 update worked wonders and it's much more responsive. I love the full screen, media capabilities, and sure press screen. It's a more advanced device than the iPhone so naturally it has a bigger learning curve.
James, Atlanta, US
I am disappointed by the storm as well. My previous phone was a Treo and it did alot AND, was simple. This BB Storm is so hard to use and the freezing of applications is annoying. Also, when you lock the screen, and then unlock it, it takes up to 15 seconds before you can use it. Me No Likey!!
Jano, Chicago, United States
Still think Storm should have WIFI. No reason not to, because phone will still require the data package. 3G is mostly fine but better for VZW cause it alleviates network traffic. BB has more followers technically so the independent apps will come soon. Looking forward to that.
JKH, San Francisco, USA
I have been using Blackberries for many years and I was very excited to get the Storm. When it arrived and I astarted using it, I was very dissappointed. However, I made some adjustments to the sensitivity setting and practiced, practiced, practiced. It works great - no problems.
Jeff, NJ, USA
I have the storm, I got it on release day and yes I waited on line for it. That said, it has been working really well for me except one glaring flaw. The battery consumption does not come anywhere near what they claim. I charged it yesterday, and it's dead now 24 hrs later w/out hardly any use.
Barry, Cary, US
I will probably be returning mine. The space between the screen and the perimeter of the phone is cavernous. God forbid you use the phone in a drizzle or at the beach, there would be no way to prevent things from getting inbetween the touch screen and the hardware itself. Not impressed.
Peter , NYC, USA
I had the LG Dare for a few weeks and hated the small buttons on the touch screen. The Storm is a great improvement of this. I always know what I'm clicking. As for everything else... battery drains very quickly, it takes forever to respond to some commands, and it's VERY VERY glitchy
Chris, California, USA
i got the phone last tuesday and had to wait till thusday to port my number over - so I was itching to start playing with the phone. It is now Sunday evening and my overall impression is of massive disappointment - to such extent that I will be returning it tomorrow and getting a Bold instead
Andy, leeds,
very disappointed with phone - battery life less than a day, trying to select url's on the browser a nightmare, has frozen / crashed several times requiring battery removal,
Andy, leeds,
I can confirm all of the problems mentioned in the review and more. Battery life is a major problem for heavy users. Phone freezes all the time and browser is poor. Biggest problem is poor reception. Compared to the Curve reception is much much worse.
Surinder Kandola, London, England
The storm is a mobile phone right? If I'm at home I'm using my laptop not my phone on wifi.
When I'm mobile like phones are meant to be, 3G works great.
Hank, san simeon, usa
I would have to disagree. I have had my Storm for over week now and yes the battery was alarmingly poor for the first few days. But with a few changes I made in the settings..ie display brightness and auto dim, it made a huge difference! Also exit ALL apps that are not in use! Great phone!
jason, London, UK
I had the iphone which i felt was a good phone with a whole array of features, got bored (as i tend to do) and have now got the storm. I feel the storm is a slightly better device than the iphone and it looks prettier but i do agree that the verizon is nowhere near as quick as wifi.
Sajid Khan, Lozells, Birmingham, UK
For those that live in Montana and cannot access 3G, I really like the Storm. I am impressed with the Storm because of what I can access with it, especially in Montana. I do own an iTouch, but that is not even close to an iPhone. Some improvements would be nice, like battery life and software
Brett, Missoula, USA
I am having same issue with Storm's battery. I charged in the morning in the evening its gone :(
There might be glitch with the phone planning to take up with vodafone customer care apart from this I love storm really kewl gadget stunning screen and speakers
Still lost in the maze of How to dos :)
sathya, London, UK
I'm sorry but the 300-700kbps of the Verizon EVDO network is nowhere as fast as the multi-megabit speeds of wifi nor is it as cheap or available as corporate or home wifi networks.
-Mart
Martin Hill, Pwrth, Australia
I own a Storm. I have super fast internet access, it isn't glitchy and the battery lasts for a very long time. I use it primarily for texting, and emailing. I'm a fast typist however it does take a while to adjust to it. After adaption, you'll learn that it is a serious piece of kit. Thanks
BiBi, Beds, UK
I completely agree. Had the Storm for two weeks now and I am completely in love with it. I have used it to its highest potential and it always satisfies. No problem with any glitching or battery drainage and downloaded songs superfast from Vodafone Live. Typing is fantastic. Thanks
BiBi, Beds, UK
The storm does not need wifi because the the Verizon network is better, As far as using it at home I have several laptops and a desk top for a prefered way of getting on the internet. The i phone is great but lets face it the Storm gives it a good run for the money because the network WORKS!!!!
Jerry, Lake Elsinore, California, USA